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Multiple remote handlers can help you address scalability and topology issues in your network.

They can provide fault tolerant and load-balanced communication with a large number of agents, including geographically distributed agents.

Each one needs a relatively high speed, low latency connection to the database.

If the handler with the highest priority is unavailable, the agent will fall back to the handler with the next highest priority.

In addition to assigning handler priority within a group of handlers, you can also set assignment priority across several groups of handlers.

If the agent handler can be known by different IP addresses on more than one network segment, you can create Virtual Agent Handlers for use in assignment rules.

Type the Virtual DNS name and IP address on the Group page, and the Virtual Agent Handler will be available for assignment.

This may also cause problems with subsequent push and AD tasks.

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